Refund processing:

Refunds have are generally processed within a few business days after your order has returned back to our warehouse. An inspection is conducted and refund granted less any costs associated. Once inspected and approved, we’ll send you Refund Notification via email. Please note that in peak periods or Covid19 affected circumstances, refunds can extend out to 7-14 business days. Rest assured, we are always working tirelessly, to complete all requests as fast as we possible can. 

Cheapest Rugs Online does not profit in the returns process, rather we assist in the ease of returning your rug hassle fee. It is important to understand that third party couriers are contacted to pick up the order returns and exchanges are required to be professionally cleaned and repackaged to the high standards you received the rug. We will do our best to always absorb all shipping costs above $30, however, if the fee is considerably higher, we will contact you and discuss this prior with a quote, if you're unhappy with the quote, you're welcome to contact a courier company and enquire to organise your own quote for rug returns. 

Any questions, just email us at support@cheapestrugsonline.com.au